02 Nov Jamie & Matt’s Destination Wedding Secrets Maroma
Name * Jamie Nichols
Name of resort or hotel where you stayed * Secrets Maroma Beach
On a scale of 1 to 10 , how would you rate your overall experience? * 10
What was your favorite thing about this trip? Was there a meal or a staff member that made the trip really memorable? * The people at the resort made it an amazing time. They were all so friendly and truly made the trip. Their service exceeds anything I have ever experienced. They had multiple activities a day and the entertainment staff was so much fun and really got people involved. The food was very good as well.
Were there any issues that came up during your trip that we should be aware of? Is there any feedback you would like us to pass along to the hotel or resort? * I would recommend that anyone who is planning a wedding at the resort to use an outside wedding planner. Our wedding planner was extremely unorganized and never on time, making things very stressful on us leading up to the wedding. We started planning it 8 months in advance and should not have run into the issue’s we had.
Which of our awesome agents did you work with? * Laura
On a scale of 1 to 10, how would you rate the overall service you received from your agent?
Laura did such an amazing job walking us through the process. It was extremely overwhelming trying to pick a resort without being able to visit in advance. She did a great job with helping us narrow it down and really helping to assist all of our family and friends with booking. She was always on top of things and helped hold our hand each step of the way. I can not imagine planning a destination wedding with out her. She was always very quick to respond and even went out of her job description helping out with the wedding planning side when we were not getting the responses we needed from the resort.
Was this your first experience working with a travel agency? If so, are you likely to engage our services again? * Yes it was our first experience with a travel agency. We certainly would be interested in using you again. We also have recommended you to friends of ours.
Some couples have such a great time on their honeymoon that they decide to return on their anniversary. Would you like your agent to look into return trip promos for you? * • Yes please!
Are there any services that we don’t currently offer that you think would make our services better? * We would love to return again for our anniversary. We are just not sure if we can go exactly 1 year from now.